FAQ

Frequently asked questions

Registration and Membership

What is Salvagebid and how does it work?


Salvagebid is your destination to purchase clean and salvage vehicles, available through Insurance Auto Auctions. These vehicle auctions were previously only available to those with a dealers license, but now with Salvagebid anyone can bid!
To get started, simply start searching a vehicle in the " insurance inventory Tab" after finding a vehicle that you are intresting in ,simply go to "ready to buy ? Tab" and submit to us the buying FORM. You will also need to place a security deposit of $500, or 10% of your intended bid amount (if it is over $5,000).




What is the fee to become a member of Salvagebid?


Membership is free.




What are the requirements to join Salvagebid?


To become a member, you must provide contact information, including a valid email address, and a valid driver's license or a passport if you are an international customer.




Do members need a dealer's license?


No. One of the benefits of Salvagebid is the ability to participate in auto auctions without a dealer license. Anyone who wants to buy a vehicle at auction is welcome.




Why do you need a copy of my ID?


We require a copy of your ID for your security and protection. We use your ID to verify the name on the account, and to ensure that all paperwork processed is consistent with the individual who purchased the vehicle. We also must verify that the member is over the age of 18.
We can only accept government-issued photo ID's. This includes a government-issued identification card, driver's license, or passport.




How soon can you start bidding for me?


We can begin bidding for you immediately after you submitting the buying Form. In order for a bid to be activated, you must place a refundable security deposit of $400, or 10% of the intended maximum bid, whichever one is more, and upload a copy of your ID to your account.




Why does my Salvagebid account information have to match my driver's license?


Your Salvagebid account information has to match your Driver's License per DMV regulations on transferring ownership. Without this, we are not able to complete and send you the title.





How Bid Works

How do you place a bid for me?


After finding the vehicle you are intrested in and completing the buying request form and placing your refundable security deposit, . we will enter the maximum amount you are willing to pay for the vehicle in our dealer only buyer account . TIP "Enter Your Maximum Possible Bid".




What is Preliminary Bidding?


Preliminary Bidding is the bidding period leading up to the Live Auction.
we enter a maximum bid for the vehicle thet you would like to purchase. The bidder with the highest preliminary bid is then represented by the Salvagebid system at the live auction.
Salvagebid works to win the vehicle at the lowest possible price, sometimes coming in below the bidder's maximum bid.




What is the Live Auction?


The Live Auction happens after the Preliminary Bidding, and is the final bidding period for every item. Participation in the live auction is only available to Salvagebid Premium members.
When the live auction starts for the yard where the vehicle is located, an item number will be assigned for the vehicle in the order sequence of how the yard will be auctioning the vehicles.
The live auction screen is on the listing and will be in red for you. It will tell you what item number your vehicle is and the current item number that they are on. You will have to wait for your vehicle item number to come up. Once the vehicle comes up, the whole box will turn green and the button to place your bid will activate. You will simply have to click on that button to place your bid. The bid amount will already be preset for you for the next upcoming increment.




What is 'Buy It Now'?


Some vehicles have a "Buy It Now" option, where the insurance seller is willing to sell the vehicle immediately at the price listed. To be able to purchase a car using 'But It Now' you will need to submit the buying form and sumbit a deposit before we will buy it for you. All normal fees are still applicable with a buy it now purchase.




Can you cancel my maximum bid?


Once a bid is placed, it cannot be canceled or reduced in any way. Make sure that you are confident in your maximum bid before we place it for you. If you end up winning the bid that you placed by accident, you will be responsible for the vehicle and completing the sale.




What is the Bidding Limit?


Your bidding limit is the maximum amount you are able to bid at any given time. The bidding limit is determined by your security deposit . Your security deposit must be a minimum of $500, or 10% of your intended maximum bid (if over $5,000), whichever one is more. If you would like to bid on multiple vehicles, you will need a separate deposit for each vehicle. $500 security deposit = $5,000 maximum bid for one vehicle
$800 security deposit = $8,000 maximum bid accumulated between any two vehicles
$1,200 security deposit = $12,000 maximum bid accumulated between any three vehicles




Can You bid For me on more than one vehicle at a time?


YES. To bid on multiple vehicles, you will need a separate deposit for each vehicle. Simply log into your Account and pay an additional security deposit of $400 or 10% of your intended maximum bid per vehicle.




How long you able to bid on each vehicle?


Each auction has a "Time Left" indicator at the top right of the auction box. This will inform you how long we have to place your bid before the live online auction begins.




Can I buy vehicles that state 'Dealer Only'?


With Salvagebid, you are able to purchase vehicles that are not normally available to the public. This includes vehicles that state Dealer Only.




I won the vehicle, what now?


If we were the winning bidder after the live auction completed, your bid may be Award Pending. Your bid amount was submitted to the seller of the vehicle and we are waiting on an approval response. You will be emailed with your invoice attached if your bid was approved by the seller. Sellers have up to two business day to respond to the bid.




What does 'Award Pending' mean?


All final winning bids have to be submitted to sellers for approval. A lot of the sellers have a minimum amount that they are trying to receive for their vehicles. They have up to two business days to decide to sell the vehicle.
If you see that your bid is Award Pending, you are welcome to reach out to us to try to negotiate the sale. Our representatives will reach out to the yard where the vehicle is stored and try to find out what can be done.




Why do sellers need to approve the sales?


Most vehicles come with a reserve price, which is the term for the minimum price a seller will accept. If you were the highest winning bid, your bid gets submitted to the seller for approval. If the reserve price has not been met, there is a chance that they will still sell for a lower amount. At this time we can try to negotiate with the seller for you for which you will just have to reach out to our customer service team.
The sellers have up to two business days to accept, reject or negotiate the sale.




Why did I receive notification that I was outbid?


As a courtesy, we will notify you if your maximum bid is no longer the highest pre bid. For the best chance at winning the vehicle, enter the absolute MAXIMUM you are willing to pay for the vehicle.




I got outbid, did I lose my deposit?


Your deposit is not tied to a particular vehicle but your account in general. If you got outbid on a vehicle, you are welcome to start bidding on a different vehicle of your choice. You will not be charged any fees for making your bid.
Your deposit will be automatically released after 30 days.




Does the bid amount include all of the auction fees?


No. The bid amount ONLY includes the price you are willing to pay for the vehicle.
Auction fees, Our fees, documentation fees, and transportation costs are NOT INCLUDED in the bid and will be added on top of the bid amount. You can calculate the estimated fees for each vehicle at any time using the fee calculator provided below the auction box of each vehicle.




How can I search for vehicles only in my area?


Salvagebid has a vehicle finder insurance inventory that allows you to filter your search to locate specific vehicles, or to search in specific locations. Just enter your zip code and the distance you would like to stay within; it will pull up yards nearest to the area specified.




Can you buy me in a different state?


Yes! With Salvagebid there are no restrictions on where we are able to buy for you. If you require help with shipping, we recommend EasyHaul.com for all your vehicle transportation needs!




Do you sell to international customers?


Yes! We have many international customers all over the world. You are welcome to reach out to us for any specific details that you may have regarding shipping, export, as well as tips and tricks regarding bidding.




Do you sell parts?


The auction does not sell parts off vehicles. If you are interested in something specific, you will have to purchase and remove the whole vehicle off the yard. also you can use "buyer tools" Tab to find any parts across the USA





Security Deposit

What is a security deposit?


The security deposit is collected in advance via credit card as a guarantee that the bidder will complete the purchase of their vehicle.
Security deposits on a credit card are not typically charged and removed from your account, but instead are simply a 'pending authorization' placing the funds on reserve.
A security deposit may be forfeited if you win the auction and do not complete the purchase, or if you have an unpaid outstanding balance. The pending status will be removed and your account can be charged, up to the full security deposit amount.




How much is the security deposit?


The security deposit must be a minimum of $500, or 10% of your intended maximum bid (if over $5,000), whichever one is greater.
If you would like to bid on multiple vehicles, you will need a separate security deposit of $500, or 10% of your intended maximum bid (if over $5,000), whichever one is greater, for each vehicle.




Can the security deposit be applied to a purchase?


No, your security deposit cannot be used to pay for the vehicle.
We will hold your security deposit until the vehicle is paid in full and picked up from the auction facility. At that time, you can request a refund or use the deposit on another auction.




What forms of payment do you take for the security deposit?


You may pay your security deposit with a credit card or debit card and your security deposit will immediately be applied to your Salvagebid account.




How do I increase my security deposit?


You can increase your security deposit at any time by adding additional deposit.
To increase your security deposit you will go to 'Submit Bid Deposit' and select 'the proper deposit box.




Can I get a refund of my security deposit?


Yes. If you have not purchased a vehicle you can request a refund at any time. In the event that you win an auction and then decide not to go through with the purchase of the vehicle, your security deposit will not be refunded.




How long does it take to receive the security deposit refund?


When a deposit is placed on your account it is typically listed as a 'pending authorization' on your credit or debit card. When it is refunded, Salvagebid simply cancels this pending transaction. You will not see a new transaction for this amount. This may take up to 2-3 business days to update on your bank statement.
If the security deposit was processed as a charge, and is eligible for a refund, we will process the refund right away and you will see the refund posted within 2-3 business days.




Does my security deposit ever expire?


Yes. As your security deposit is actually a 'pending authorization', the bank only allows us to place this hold for 30 days. At the end of this time period your security deposit will expire automatically. You will need to place a new deposit at this time.
We do reserve the right to process the pending authorization as a charge, and may do so if there are any outstanding bids or purchases at the end of this 30 day period.





Vehicle Information

Does the vehicle start?


For most listings, we are unable to advise you if the vehicle starts due to the limited information we receive. In the event that the company auctioning the vehicle indicates that the vehicle starts, we will put this information into the vehicle listing.




Does the vehicle have keys?


Most vehicles that come from auto insurance auctions come without keys. If keys are available, it will be indicated on the vehicle description page. Keys are not guaranteed at the time of pick up.
There are a number of ways that you can make keys for your vehicle. Contact a local authorized dealer for your vehicle's make to request assistance, or contact a locksmith.




How can I learn about the damage to the vehicle?


You can find brief descriptions of Loss Type and Damage Type under the Vehicle Description section of each listing.
Unfortunately, auto auctions do not provide a damage report or full description of their vehicles. We do not have any further information.




Can you tell me how damage occurred, or if any repairs have been done?


Auto auctions do not provide us with information on how the damage occurred, how long the vehicle has been in this condition or if any repairs have been done. You can find brief descriptions of Loss Type and Damage Type under the Vehicle Description section of each listing. We do not have any further information.




Do you provide repair cost estimates?


Salvagebid does not have information on repair costs for specific vehicles. Contact your local authorized dealer for the make of the vehicle for estimates. You can find used parts online or from a local salvage yard.




Will the loose parts displayed in the photos be included in the purchase?


You may indicate your desire for the loose parts when arranging shipping. Due to the transportation process, we cannot guarantee that loose parts shown in the photos will be included with the vehicle.




What does "Engine Start" and "Runs and Drives" mean?


These are designations about the condition of the vehicle when it arrived at the auction location. These verifications are performed by auction facility personnel, and not by anyone employed by Salvagebid. Salvagebid has no knowledge of how individual verification is conducted and cannot be held responsible for it. Salvagebid only provides the information as received from the auction facility for the convenience of the buyer.
Engine Start means that the engine started at the time the vehicle arrived at auction location. The engine may have been started with or without a jump or other means.
Runs and Drives means that the vehicle could move forward under its own power at the time the vehicle arrived at auction location.
It is important to note that the auctions make no guarantee that the vehicle will be able to start, put into gear or move forward under its own power when picked up by the buyer at the auction facility.




What can I do if the vehicle I receive has more damage than shown in the photos?


All vehicles displayed on our website are sold "as-is, where is".
It is important to understand that the photos shown on the website do not show the undercarriage or other latent defects. We provide all of the information provided to us by the auto auctions. We do not know if there is additional damage not seen in the photographs or if there have been previous repairs.




Do any of the vehicles sold on Salvagebid have clean titles?


Yes. Some of the vehicles sold on Salvagebid have clean titles. However, clean titles are not guaranteed and can become salvage under new ownership transfer as per NMVTIS regulations.




Why is the NMVTIS involved in the auction process?


NMVTIS stands for National Motor Vehicle Title Information System. This system was implemented by the US Department of Justice to protect consumers from fraud and unsafe vehicles.
Every time a title is transferred, the DMV runs the vehicle through the NMVTIS to keep unsafe or stolen vehicles from being resold.




What is the difference between a reconstructed title and clean title?


When a vehicle has been involved in an accident, it has to go through the reconstruction process and be authorized to be allowed back on the road.
When the reconstruction process is over, the DMV will issue a reconstructed title which is treated the same way as a clean title for registration and insurance purposes.




How long will it take to receive my ownership documents?


You should expect to receive your ownership documents within 3 - 4 weeks after the end of the auction. After you've paid for your vehicle, Insurance Auto Auctions will send the ownership documents to our office. Once we receive them, we'll reassign the ownership documents to you (put your name on it) and then mail them out to you by FedEx. Due to laws in certain states, processing may take more time. As soon as the documents leave our office, you will receive an email with your FedEx tracking number. Ownership documents will be sent to the mailing address you provide in your account.
In some cases, Insurance Auctions can take up to 30 days to mail ownership documents to our office. If you have not received an email with the tracking information after 30 days from the end of the auction, please contact our office and we will be able to assist you.
In order to avoid a delay in processing your title reassignment, please make sure that you've signed your Bill of Sale paperwork for each auction you've won. Any outstanding invoices must be paid for in full before we can send your ownership documents.




Why did I receive a different title than the one listed in the description?


Sometimes local laws and regulations require the originating companies to transfer the title to the state in question.
Differences between titles types and designations are minor and will be equivalent to what was displayed in the online item description. For example, "California Salvage Certificate" may be displayed in the online item description, but you might receive a title from "Arizona Salvage Title." Salvagebid does not guarantee title types.





Paying For Vehicles

How long do I have to submit payment?


Payment for won vehicles must be received by 5pm Pacific Standard Time the following business day from the sale. A business day is considered a weekday(Monday-Friday) that is not a Federal holiday. International members will be allotted two business days to have the payment received into the account.
For example, if you are awarded a vehicle on Monday, then your payment must be received by the auction no later than 5pm PST on Tuesday.
If payment is received one day late, a $100 or 2% of the sale price (whichever is greater) late payment fee will be added to your account for every day that the payment is late.




What forms of payment the insurance auto auction accept?


money order, cashier check.
Once the auction closes, you will receive an invoice with payment instructions.




What forms of currency do you accept?


Salvagebid only accepts payment in US Dollars.




What is the Salvagebid fee and what does it cover?


Salvagebid charges a Flat Fee of the purchase price.
In addition, we charge a $85 documentation fee to cover the ownership document transfer and mailing. You can determine the exact fee you will pay for each vehicle by using our fee calculator located on the bottom of the auction box for each vehicle.




What are the "other applicable auction fees" mentioned on your website?


Salvagebid charges a flat fee of the purchase price. We also charge a $85 documentation fee to cover the title transfer and mailing.
In addition to the Salvagebid fees, each auction also charges its own set of auction fees. You can determine the exact fee you will pay for each vehicle by using our fee calculator located on the bottom of the auction box for each vehicle.




I am paying the full amount on my invoice, why am I being asked to pay more?


There are several reasons why your invoice may not have been paid in full.
If you did not pay for the vehicle on time, a late fee of $100 or 2% of the sale price (whichever is greater) per day may have been added to the purchase price.
If you did not pick up your vehicle within 3 business days (inclusive of the sale date), a minimum storage fee of $40 per day per vehicle may have been added to the purchase price.
If you had an outstanding invoice, part of this payment may have been applied to that invoice. It is our policy to apply payments to past due invoices first.




I have been approved for a refund, how can I expect to receive it?


In the event of an approved refund, or refunds for unused security deposits, refund payment will be sent to US customers by company check. All refunds for customers outside the US will be made by wire transfer.




Where do i pay for the winning vehicle?


payment for the won vehicle must be paid in person on your nearest IAAI or COPART branch located near you . IAAI Locations , Copart Locations Payment for won vehicles must be received by 5pm Pacific Standard Time the following business day from the sale. A business day is considered a weekday(Monday-Friday) that is not a Federal holiday. International members will be allotted two business days to have the payment received into the account.
For example, if you are awarded a vehicle on Monday, then your payment must be received by the auction no later than 5pm PST on Tuesday.
If payment is received one day late, a $100 or 2% of the sale price (whichever is greater) late payment fee will be added to your account for every day that the payment is late.





Picking Up Vehicle

When can I pick up a vehicle I won?


You can pick up the vehicle or arrange for shipping as soon as you receive the email from us confirming that the vehicle is ready for pick-up.
You will need to sign the bill of sale and other sales documents (online in My Account by e-sign) before you will receive this notice. Typically, you will receive notification the same day payment is applied and processed, and the documents are signed.




How long do I have to pick up the vehicle?


The vehicle must be picked up within 3 business days including the sale date. After that, a minimum fee of $40 per day in storage fees will be charged. If the auction facility charges a rate higher than $40 per day, the higher rate will be charged instead.
For example, if the sale is Monday, then the vehicle must be picked up no later than Wednesday. Storage fees would begin Thursday.




What is required before I can pick up the vehicle?


In order to pick-up your vehicle, you must have paid your invoice in full and have a zero balance with Salvagebid.
In addition, you will need to sign the bill of sale and other sales documents (online in My Account by e-sign). Salvagebid will email you pick-up instructions including the yards address, hours and pick-up authorization.




Can I drive a salvage vehicle home?


No. A salvage vehicle cannot be legally driven on the road until it has gone through the reconstruction process.




Do you offer shipping services?


Salvagebid is not able to provide shipping, but we do suggest working with EasyHaul.com for all of your vehicle shipping needs. EasyHaul specializes in professional vehicle transportation, both domestic and international.
You will find a shipping calculator from EasyHaul on every vehicle listing which will provide you with an estimated shipping price for that item. After your purchase is finalized, please book your shipping through EasyHaul.com. They will assist you every step of the way!
EasyHaul also specializes in international shipping, both by container and RORO, and can deliver to any major port around the world. You can use the shipping calculator to get international rates.





Come visit us!

AND BID ON DEMAND INSURANCE AUTO AUCTION!

2122 SW 60th Terrace

Miramar, FL 33023, USA

Tel: 954-860-0488
Fax: 954-860-0487

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